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Frequently Asked Questions

Straightforward answers to common questions about using the Maaab wholesale shop.

Find quick help with the most common storefront questions. If your issue is specific to an order or account, use the support chat or the contact details shown on this page.

Who can order from Maaab?

Anyone can buy from Maaab. We welcome individual customers and businesses looking for drinks, snacks, confectionery, imported products and larger wholesale quantities.

Is there a minimum order quantity?

There is no general minimum order quantity. Products are ordered using the pack or unit quantities shown on each product page and in the catalogue.

When is delivery free?

Mainland UK delivery is free on orders over £500 excluding VAT. For smaller orders, delivery is calculated at checkout using the delivery postcode and order details.

Can I order pallet or truck-load quantities?

Yes. For pallet quantities, orders larger than one pallet, or truck-load requirements, call 0203-457-5579 or email wholesaleorders@maaab.co.uk to discuss stock availability and special bulk discounts.

View bulk-order contact options
How do I create a customer account?

Open the Login page, choose Register, and complete the registration form. After registration, use your username or email and password to sign in.

Register or sign in
What is the quickest way to find and order products?

Use the product search, browse Products by category or brand, or open Catalogue & Quick Order to review available items and add several products to your cart.

Open Catalogue & Quick Order
Why does a product ask me to select a batch?

Some products have more than one available batch, and a batch may have its own price or promotion. When a batch selector is shown, choose an available batch before adding the product to your cart.

How do I switch between excluding and including VAT?

Use the Ex. VAT or Inc. VAT switch in the website header. Product prices update to the selected display mode so you can compare them consistently.

Why can I not add a product to my cart?

Check that the product is currently available, the requested quantity is valid, and any required batch has been selected. If the problem continues, open the support chat so the Maaab team can help.

Can I change or remove products before checkout?

Yes. Open your cart to review the selected products, change available quantities or batch choices, and remove items before continuing to checkout.

Review your cart
Where can I check my order?

Sign in and open My Account, then Orders, to view the orders available to your customer account and open an individual order.

View your orders
What should I do if I forget my password?

Use the Forgot Password page and enter the email address connected with your account. Follow the reset instructions sent by the website.

Reset your password
How can I contact Maaab for more help?

Open the support chat, call 0203-457-5579, or email wholesaleorders@maaab.co.uk.

View all contact options
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