RETURNS & REFUNDS POLICY
Maaab Limited
This policy applies to online purchases by individual and business customers.
1. Our 14-Day Cancellation Policy
1.1 You may cancel an eligible purchase by notifying us within 14 days, starting the day after you receive your goods.
1.2 If an order arrives in separate shipments, this period starts the day after the final shipment arrives.
1.3 After notifying us, you have another 14 days to send the goods back.
1.4 Dispatch does not remove any applicable cancellation right. If your order has already been dispatched, we may be unable to stop delivery, but you can return eligible goods under this policy.
2. How to Arrange a Return
2.1 Email wholesaleorders@maaab.co.uk with your name, order number and the items you wish to return. We will provide return instructions.
2.2 Consumer customers can exercise their statutory cancellation rights by any clear statement. Prior approval is not required to exercise those rights.
2.3 Please pack the goods securely and retain proof of postage.
2.4 Post returns to:
Maaab Limited
Unit 7, Sterling Industrial Estate
Rainham Road South
Dagenham, RM10 8TX
United Kingdom
3. Return Postage Costs
3.1 For change-of-mind returns, you are responsible for the direct return postage cost, unless we agree otherwise in writing.
3.2 For faulty, damaged or incorrectly supplied goods, Maaab will cover reasonable return costs. Contact us so we can provide suitable return instructions.
3.3 We do not charge a restocking fee.
4. Condition of Returned Goods
4.1 Please handle goods only as necessary to inspect them and return their original packaging where possible.
4.2 For change-of-mind returns, we may reduce your refund if handling beyond what is necessary to inspect the goods has reduced their value, where permitted by law.
5. Exceptions
5.1 Change-of-mind cancellation does not apply to:
- Goods likely to deteriorate or expire rapidly.
- Goods made to your specifications or personalised.
- Goods sealed for health protection or hygiene reasons once that seal has been broken.
5.2 Food and drink are not automatically excluded merely because they are food or drink.
5.3 These exceptions do not affect your rights where goods are faulty, damaged or incorrectly supplied.
6. Refunds
6.1 For eligible change-of-mind returns, we will refund without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever occurs first.
6.2 Refunds will be made to the original payment method unless otherwise agreed. We do not charge a refund-processing fee.
6.3 If you cancel your entire order, we will also refund the standard outbound delivery charge.
6.4 If you chose an upgraded delivery service, we will refund only the equivalent standard delivery charge.
7. Faulty, Damaged or Incorrect Goods
7.1 Please contact wholesaleorders@maaab.co.uk promptly with your order number and details of the problem. Photographs may help us investigate.
7.2 We will provide the appropriate refund, repair or replacement in accordance with applicable rights.
7.3 The 14-day change-of-mind window does not limit consumer rights relating to faulty goods.
8. Your Statutory Rights
8.1 Nothing in this policy restricts a consumer's statutory rights.
8.2 Our voluntary 14-day change-of-mind policy also applies to business customers. Statutory consumer rights apply to qualifying consumer purchases.
8.3 For our other sale conditions, please see our Terms & Conditions.
